Flecsa service terms and conditions

These General Terms of Use (hereinafter “Terms”) govern access to and use of the Flecsa platform, including the dashboard, document manager, notifications, AI agent, and complementary features available during private beta or later versions.

By registering, signing in, or using any feature, you declare that you have read, understood, and accepted these Terms, our Privacy Policy, and Cookie Policy. If you act on behalf of a company, you warrant that you have authority to bind it contractually.

Flecsa is a SaaS platform that lets you store, organize, search, and analyze digital documents, with automatic classification, metadata extraction, and a conversational AI assistant.

During private beta, the service is in active development. Some features may be limited, changed, or temporarily unavailable. We do not guarantee uninterrupted availability or complete absence of errors in this phase.

To use Flecsa you must create an account through enabled methods (e.g. Google authentication) and provide accurate, up-to-date information. You are responsible for credential confidentiality and all activity under your account.

You must have legal capacity to contract and comply with applicable law. We reserve the right to refuse or cancel registrations that breach these requirements or pose a security risk.

You agree to use Flecsa lawfully, diligently, and in accordance with these Terms. The following is expressly prohibited:

You retain all ownership rights in documents and content you upload. However, you grant us a limited, non-exclusive, revocable, worldwide license to host, process, index, display, and transmit such content solely to provide the service and comply with legal obligations.

You represent that you have the necessary rights over uploaded content and that its processing in Flecsa does not infringe third-party rights. You are solely responsible for your files and consequences of their use.

Flecsa, its software, source code, design, logos, text, structured databases (excluding user content), and other service elements are protected by intellectual and industrial property rights. Reproduction, distribution, or transformation without express authorization is prohibited.

Third-party trademarks mentioned on the platform belong to their respective owners.

AI features generate probabilistic responses based on statistical models and indexed content in your account. They may contain inaccuracies, omissions, or hallucinations. Flecsa does not guarantee accuracy, completeness, or fitness for a particular purpose.

You must verify information obtained against primary sources or qualified professional advice before decisions with legal, economic, or personal effects. The agent does not replace human judgment or regulated professional advice.

During private beta, Flecsa may be offered free of charge or with promotional storage and feature limits. We reserve the right to change limits, introduce paid plans, or end the beta with reasonable notice.

When paid plans are activated, prices, billing period, applicable taxes, and billing conditions will be disclosed before any charge. Non-payment may result in suspension or limitation of the service.

We strive to keep Flecsa operational and secure, but do not guarantee a specific service level (SLA) during beta. We may perform scheduled or emergency maintenance causing temporary interruptions.

Support is provided through in-app channels or email, with reasonable response times appropriate to the beta phase.

To the maximum extent permitted by applicable law, Flecsa shall not be liable for indirect damages, lost profits, data loss from improper use, decisions based solely on AI outputs, or incidents attributable to third parties or force majeure.

Our total cumulative liability for any matter arising from the service shall, except for wilful misconduct or gross negligence, be limited to fees paid by the User in the twelve months preceding the triggering event, or €100 if the service was free.

Nothing in these Terms limits non-waivable consumer rights under mandatory applicable law.

You may stop using Flecsa at any time and request account deletion from settings or by contacting support.

We may suspend or terminate access immediately if you materially breach these Terms, if we detect fraudulent activity, or if required by law. Where reasonable, we will notify you in advance.

Upon termination, your access rights cease. We will apply retention and deletion periods described in the Privacy Policy.

We may modify these Terms for legal, technical, or commercial reasons. We will inform you with reasonable notice via the app or email when changes are material. Continued use after the effective date constitutes acceptance of the revised Terms, subject to any statutory right of withdrawal.

These Terms are governed by Spanish law, without prejudice to mandatory consumer protection rules in your country of residence if you act as a consumer in the European Union.

Unless mandatory law provides otherwise, the parties submit to the courts of Barcelona (Spain), expressly waiving any other jurisdiction.

As an EU consumer, you may use the European Commission ODR platform to attempt online dispute resolution.